Returns
You may return your purchase within 10–15 days of delivery. To be eligible for a return, items must be unused, in their original condition, and have all original tags attached. Returns may be requested for either an exchange or a refund.
Exchanges
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Exchanges are available within 10–15 days of delivery for a different size or style.
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Items must be returned in original condition with all tags attached.
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All exchange requests are subject to product availability.
Refunds
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Refunds are processed within 3–4 business days after the returned item is received and inspected.
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Refunds will be issued using the original payment method.
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Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
Defective or Incorrect Items
If you receive a defective, damaged, or incorrect item, please contact us immediately. We will arrange a replacement or issue a full refund at no additional cost. Return shipping fees for defective or incorrect items will be covered by us.
Return Shipping
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Customers are responsible for return shipping costs unless otherwise stated.
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We strongly recommend using a trackable shipping service to ensure safe return delivery.
Condition of Returned Items
Returned items must be unused and in original condition with all tags attached. Items that show signs of wear, damage, or alteration may not be eligible for return or exchange.
Non-Returnable Items
Certain items, including sale, clearance, or discontinued products, may not be eligible for return or exchange unless they are defective.
Contact Us
To request a return or exchange, please contact us at:
sales@banalish.com
Our team will provide you with detailed return instructions.
Policy Updates
We reserve the right to modify or update this Exchange, Return & Refund Policy at any time without prior notice. Changes take effect immediately upon posting on our website.